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Jan 3, 2021

How To Use WhatsApp Business App

How To Use WhatsApp Business App

How To Use WhatsApp Business App


It often happens to you that people who are professionally connected to you, either your customers or friends, whom your relationship is just hi hello, you are not very connected to them, but they often message you on your personal WhatsApp number. Sometimes it feels so ugly while they are messaging you on your personal number, and you don't want everyone to see your personal information. That’s why WhatsApp has introduce another platform for doing business i.e. Whatsapp Business App.


We can use WhatsApp Business application, and grow our business very well while using it. WhatsApp application is the same application as our routine. Whatsapp made a professional platform to run two WhatsApp on one phone so that your Personal relationship and professional relationship do not mix up. First, your own routine WhatsApp, and second, your Whatsapp business application is specially designed for your needs.


Nowadays, everyone has a smartphone, and there are always three apps on smartphones, one is Facebook, one is YouTube, and one is WhatsApp. Whatsapp is normal, you can use its advantages while Communicate with, comment with your family friends, exchange messages. Still, here you can use Whatsapp business for your business too, so if you use Facebook, YouTube to promote your business, for marketing, you must use WhatsApp Business because WhatsApp has released this beautiful app.

  


WhatsApp Business is a great tool that will help you reach your customers very quickly and easily. If anyone wants to give information quickly, if you have come about any information, you will be able to quickly give information to them because you cannot talk with 50 people at once.


But if you use whatsapp business, you can easily talk with 10 people and 20 people at once. You can talk to them and provide information to them, which will help you sell your product or service to increase your business. Your revenue will also increase. You can use this app to reach more customers and provide service to more customers or your product.


Not just India now, the world is turning to digital marketing. Merchants have also become more aware of how to operate a business through a digital platform efficiently. It is easy for big Merchants to move forward by creating an e-commerce website, taking payment gateway facility, keeping people, and managing their business correctly.


But the middle and  small Merchant owners want to grow their business, but they do not have enough digital knowledge. So they are having trouble connecting digital platforms to business. As well as avoid investing in websites and applications.

  


The most useful feature for all such small and middle merchants, if any, is the WhatsApp business. By using this platform they can easily do professional marketing and advertising.


Since then, a digital payment service, i.e., WhatsApp-Pay has been launched in India by WhatsApp and with India's National Payment Corporation's approval. Since then, it has become straight forward for merchants to get payments from their customers.


Not only this, but traders are also relieved from the hassle of creating a website, getting a payment gateway facility, having trained staff, etc. Managing and growing a business through WhatsApp is a notable trend in the world and India nowadays.


According to WhatsApp Corporation's figures, in July 2019, 50 million active users were connected to WhatsApp business accounts worldwide. Of these, 3 million active users were from India alone. In just one year, i.e., in July 2020, the global number of active users has increased to 70 million.


While in India, that number has reached 15 million. This shows that in just a short span of one year, the number of users worldwide has increased by 40%. While in India, this figure has increased five times. The main reason behind the increase in WhatsApp business account was that WhatsApp is a global free messaging application. It may be available to all smart phone users in the world.


Anyone in the world can be easily reached through WhatsApp. Nowadays, catalogs can also be added to a WhatsApp business account, allowing customers to provide business information and product information quickly. As a result, the WhatsApp business account will also address the need for a digital superstore for the present and for the future to come.


How To Use WhatsApp Business App

What is WhatsApp Business App?


In January 2018, WhatsApp Business Account was an open-source application developed by WhatsApp Corporation and available on Android and iOS platforms, designed for small and medium business professionals in mind.


WhatsApp provides business professionals with an easy platform to communicate by automating and filtering messages and providing tools to respond to customers quickly. WhatsApp Business is an application with an interface similar to WhatsApp.


But it also provides a professional platform for those who do business and those who serve, which can distinguish personal and professional relationships in a certain way through professional means. Both WhatsApp and WhatsApp Business separate apps can be easily used on the same Android device.


But it is more advisable to register for that business account than the number used for the WhatsApp account. You can also set a landline number in a WhatsApp business account if a specific type of mobile number is not assigned to the business at times, which is an essential aspect.


The WhatsApp Business app is available in over 40 languages ​​worldwide and over 60 languages ​​on the Android platform. It supports a total of 11 indigenous languages ​​in India. These include English, Hindi, Bengali, Punjabi, Telugu, Marathi, Tamil, Urdu, Gujarati, Kannada, and Malayalam.


Use of business catalog


Catalogs are an essential feature. The service rendered by any trader, and photos of the items for sale are displayed and shared. The name of the item or service, description, price, and the feature can also be displayed. Catalogs can be shared in two ways, one via a short link and the other via a photo link. The effectiveness of the WhatsApp business app has dramatically increased since the catalog feature was added. The catalog feature allows the customer to understand all the products and services easily.


Creating a specific profile


It is essential to set up a business profile in the app while using the account. You need to set the DP of the business profile according to the type of business you have. You can also put a business logo in the DP. Information about what kind of service you provide needs to be written in the description.


The business address needs to be defined under the map so that anyone can easily reach you. Different categories of trades are given in the account. It is also essential to determine what category your business falls into. You can notify the right time for the business and even if you have to make an appointment with someone. Time limits for business, holidays, e-mail addresses, URLs of websites, YouTube, blogs, etc., can be placed in the profile.


Customer labeling


Customers are not the same in any business in the world. Some customers are already connected. While some customers are new and some are connected based on a specific type of request. All these customers need to set a specific type of priority.


This kind of facility is provided in the WhatsApp business application for setting priority for such customers. Through it, the merchant can give the customers a distinct identity from the labeling.


You can also use labels already available in the app so that the merchant can send the required messages to their customers based on the labeling. Not only this, but new labeling can also be created in the application.


Quick reply feature


In business, customers often ask questions. Every customer expects to get a quick reply. But that's not possible when a lot of customers are messaging together. As a result, Quick Reply is a feature that allows the business man to reply to each customer according to their queries quickly. The type of reply to be typed in the message section, and then a specific type of shortcut structure is created to reply to that message.


Statistics


Its statistics are vital for the growth of any business. Anyone can make the right decision based on that data. As for the business sense, how many messages were sent to the customer, how many messages were received by the customer, how many messages were read by the customer, how many messages were received by the merchant, all these things are given statistically As a result, business feedback policy and strategy can be determined based on any business data.


Auto reply


Sometimes customers message the merchant as per their requirement before or after the business's time or even on holiday. All of these types of messages are just as important to the business. But at the same time, freedom is equally essential for the merchant. As a result, the merchant cannot message personally. Auto-reply message is a feature that gives the right type of reply without any resentment to the customer.

 

If you are self-employed or freelancing, then whatsapp business is a Sanjivani medicine for you. Let me tell you the first thing is if you are self-employed, then you work alone, and if you are freelancing, then you work alone.


A lot of things have to be taken care of, finance has to be taken care of, then you have to take care of your customer service, who is your friend, who is your customer and a lot of things have to be taken care of, and through the WhatsApp business, you can take care of it.


You can keep a record of it with you. Along with that you can improve customer service, if you talk on the phone, as a human being, A person can only talk to one person at a time. But in whatsapp business you can easily talk with ten people at once, provide good service to them and it will be reduced to provide the time you take to provide service to each customer.


You can manage the team together by creating a group, and you can communicate with the customer like you can track them by making labels very quickly. You can send messages to them without saving the number and interact with them as much as you can.


Any conversation you have with someone with whom what agreement is happening, at which place with whom you have spoken. you have been bargaining; you can keep it on the mind, you can record it.


If you are self-employed or a freelancer, you can quickly increase your business through WhatsApp business. You can increase your productivity, as a result your profit will also increase.



 

 

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