How To Use WhatsApp Business App
We can use WhatsApp Business
application, and grow our business very well while using it. WhatsApp
application is the same application as our routine. Whatsapp made a
professional platform to run two WhatsApp on one phone so that your Personal relationship and professional relationship do not mix up. First, your own
routine WhatsApp, and second, your Whatsapp business application is specially
designed for your needs.
Nowadays, everyone has a
smartphone, and there are always three apps on smartphones, one is Facebook,
one is YouTube, and one is WhatsApp. Whatsapp is normal, you can use its
advantages while Communicate with, comment with your family friends, exchange
messages. Still, here you can use Whatsapp business for your business too, so
if you use Facebook, YouTube to promote your business, for marketing, you must
use WhatsApp Business because WhatsApp has released this beautiful app.
WhatsApp Business is a great
tool that will help you reach your customers very quickly and easily. If anyone
wants to give information quickly, if you have come about any information, you
will be able to quickly give information to them because you cannot talk with
50 people at once.
But if you use whatsapp
business, you can easily talk with 10 people and 20 people at once. You can
talk to them and provide information to them, which will help you sell your
product or service to increase your business. Your revenue will also increase.
You can use this app to reach more customers and provide service to more
customers or your product.
Not just India now, the world
is turning to digital marketing. Merchants have also become more aware of how
to operate a business through a digital platform efficiently. It is easy for
big Merchants to move forward by creating an e-commerce website, taking payment
gateway facility, keeping people, and managing their business correctly.
But the middle and small Merchant owners want to grow their
business, but they do not have enough digital knowledge. So they are having
trouble connecting digital platforms to business. As well as avoid investing in
websites and applications.
The most useful feature for all
such small and middle merchants, if any, is the WhatsApp business. By using this
platform they can easily do professional marketing and advertising.
Since then, a digital payment
service, i.e., WhatsApp-Pay has been launched in India by WhatsApp and with
India's National Payment Corporation's approval. Since then, it has become
straight forward for merchants to get payments from their customers.
Not only this, but traders are
also relieved from the hassle of creating a website, getting a payment gateway
facility, having trained staff, etc. Managing and growing a business through
WhatsApp is a notable trend in the world and India nowadays.
According to WhatsApp Corporation's
figures, in July 2019, 50 million active users were connected to WhatsApp business
accounts worldwide. Of these, 3 million active users were from India alone. In
just one year, i.e., in July 2020, the global number of active users has
increased to 70 million.
While in India, that number has
reached 15 million. This shows that in just a short span of one year, the
number of users worldwide has increased by 40%. While in India, this figure has
increased five times. The main reason behind the increase in WhatsApp business
account was that WhatsApp is a global free messaging application. It may be available
to all smart phone users in the world.
Anyone in the world can be
easily reached through WhatsApp. Nowadays, catalogs can also be added to a
WhatsApp business account, allowing customers to provide business information
and product information quickly. As a result, the WhatsApp business account
will also address the need for a digital superstore for the present and for the
future to come.
What is WhatsApp Business App?
In January 2018, WhatsApp
Business Account was an open-source application developed by WhatsApp
Corporation and available on Android and iOS platforms, designed for small and
medium business professionals in mind.
WhatsApp provides business
professionals with an easy platform to communicate by automating and filtering
messages and providing tools to respond to customers quickly. WhatsApp Business
is an application with an interface similar to WhatsApp.
But it also provides a
professional platform for those who do business and those who serve, which can
distinguish personal and professional relationships in a certain way through
professional means. Both WhatsApp and WhatsApp Business separate apps can be
easily used on the same Android device.
But it is more advisable to
register for that business account than the number used for the WhatsApp
account. You can also set a landline number in a WhatsApp business account if a
specific type of mobile number is not assigned to the business at times, which
is an essential aspect.
The WhatsApp Business app is
available in over 40 languages worldwide and over 60 languages on the Android
platform. It supports a total of 11 indigenous languages in India. These
include English, Hindi, Bengali, Punjabi, Telugu, Marathi, Tamil, Urdu,
Gujarati, Kannada, and Malayalam.
Use of business catalog
Catalogs are an essential
feature. The service rendered by any trader, and photos of the items for sale
are displayed and shared. The name of the item or service, description, price,
and the feature can also be displayed. Catalogs can be shared in two ways, one
via a short link and the other via a photo link. The effectiveness of the
WhatsApp business app has dramatically increased since the catalog feature was
added. The catalog feature allows the customer to understand all the products
and services easily.
Creating a specific profile
It is essential to set up a
business profile in the app while using the account. You need to set the DP of
the business profile according to the type of business you have. You can also put
a business logo in the DP. Information about what kind of service you provide
needs to be written in the description.
The business address needs to
be defined under the map so that anyone can easily reach you. Different
categories of trades are given in the account. It is also essential to
determine what category your business falls into. You can notify the right time
for the business and even if you have to make an appointment with someone. Time
limits for business, holidays, e-mail addresses, URLs of websites, YouTube,
blogs, etc., can be placed in the profile.
Customer labeling
Customers are not the same in
any business in the world. Some customers are already connected. While some
customers are new and some are connected based on a specific type of request.
All these customers need to set a specific type of priority.
This kind of facility is
provided in the WhatsApp business application for setting priority for such
customers. Through it, the merchant can give the customers a distinct identity
from the labeling.
You can also use labels already
available in the app so that the merchant can send the required messages to
their customers based on the labeling. Not only this, but new labeling can also
be created in the application.
Quick reply feature
In business, customers often
ask questions. Every customer expects to get a quick reply. But that's not
possible when a lot of customers are messaging together. As a result, Quick
Reply is a feature that allows the business man to reply to each customer
according to their queries quickly. The type of reply to be typed in the
message section, and then a specific type of shortcut structure is created to
reply to that message.
Statistics
Its statistics are vital for
the growth of any business. Anyone can make the right decision based on that
data. As for the business sense, how many messages were sent to the customer,
how many messages were received by the customer, how many messages were read by
the customer, how many messages were received by the merchant, all these things
are given statistically As a result, business feedback policy and strategy can
be determined based on any business data.
Auto reply
Sometimes customers message the
merchant as per their requirement before or after the business's time or even
on holiday. All of these types of messages are just as important to the
business. But at the same time, freedom is equally essential for the merchant.
As a result, the merchant cannot message personally. Auto-reply message is a
feature that gives the right type of reply without any resentment to the
customer.
If you are self-employed or
freelancing, then whatsapp business is a Sanjivani medicine for you. Let me
tell you the first thing is if you are self-employed, then you work alone, and
if you are freelancing, then you work alone.
A lot of things have to be
taken care of, finance has to be taken care of, then you have to take care of
your customer service, who is your friend, who is your customer and a lot of
things have to be taken care of, and through the WhatsApp business, you can
take care of it.
You can keep a record of it
with you. Along with that you can improve customer service, if you talk on the
phone, as a human being, A person can only talk to one person at a time. But in
whatsapp business you can easily talk with ten people at once, provide good
service to them and it will be reduced to provide the time you take to provide
service to each customer.
You can manage the team
together by creating a group, and you can communicate with the customer like
you can track them by making labels very quickly. You can send messages to them
without saving the number and interact with them as much as you can.
Any conversation you have with
someone with whom what agreement is happening, at which place with whom you
have spoken. you have been bargaining; you can keep it on the mind, you can
record it.
If you are self-employed or a
freelancer, you can quickly increase your business through WhatsApp business.
You can increase your productivity, as a result your profit will also increase.
No comments:
Post a Comment
Please do not enter any spam link in the comment box